Refund Policy
Return Policy
At Herbal Choice Teas, we want every customer to have a smooth and reliable shopping experience. Our Return Policy explains the conditions for returning products, requesting refunds, exchanging items, and resolving issues with your order.
We offer a 30-day return period, meaning customers can request a return within 30 days of receiving their order.
30-Day Return Policy
To be eligible for a return, your item must be:
- In the same condition as received
- Unused and unopened
- With original tags where applicable
- In the original packaging
- Accompanied by proof of purchase or receipt
To request a return, please contact our customer support team at:
Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately so we can review the issue and provide an appropriate solution.
Our team will work with you to resolve order-related problems as quickly as possible.
Non-Returnable Items
Certain products cannot be returned due to their nature, including:
- Perishable goods
- Food and consumable products
- Personal care products
- Custom or personalised items
- Hazardous materials
- Flammable liquids or gases
- Sale items
- Gift cards
If you are unsure whether your product qualifies for a return, please contact our customer support team before sending your item back.
Exchanges
If you need a different product, the quickest option is to return the original item following our Return Policy and place a new order once your return has been approved.
This ensures you receive your preferred product as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will confirm whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Contact Herbal Choice Teas
For questions about returns, refunds, or exchanges, please contact us:
Email: sales@herbalchoiceteas.com
Our team is happy to assist with any return-related questions.